REFUND POLICY

We have a one-year warranty period on all manufacturing issues. If you are unsure whether it is wear and tear or a manufacturing issue, please contact us and we will be more than happy to help you.

We offer 90-day exchanges and returns for unworn and new condition items. 
Casablanca customers are entitled to free return shipping.

* The return policy applies unless otherwise stated during a special promotional period.

The following are expressly excluded from the warranty: defects resulting from accidents, improper or abusive handling or use (such as impacts, crushing), wear and tear and aging.

Any pair defective due to a manufacturing defect duly noted by our after-sales service will be repaired free of charge or, if this is not possible, will be replaced.

To protect your item during transport, carefully place it in its original packaging and in suitable cardboard packaging, accompanied by its invoice. The costs and risks of transport are the responsibility of the sender.

After receipt of the exchange request and the products to be exchanged, the shipping times for replacement items are the same as for a standard order shipment. Credits obtained following a return must be used within a maximum of 1 month from the date of purchase outside the sales period and before the following season.